Get IT Satisfaction: How to Clearly Explain Problems to Your IT Department

We have all experienced our computer crashing. We will be part way through an email or a report and everything will shut down. What about when your computer starts freezing or is operating at a snails pace? These computer problems can restrict our capacity to finish our work, so you’ve to call on the IT department for help. This is often a daunting task.

It can be difficult to communicate with your IT department. It can feel like they speak a different language, and trying to explain the situation you encountered with your limited knowledge could make you feel uninformed. Particularly if the solution is “Turn it off, wait a minute, and turn it back on again.” For reasons unknown, this seems to be the solution much too often.

In order to make this interaction simpler for you and your IT professional, you can follow these tips. They will also hasten the process of getting a solution.

No Reason to be Intimidated

Do not be intimidated by their substantial knowledge. This does not help communication. If you’re not confident, it will be harder to describe the problem even if you know the correct terminology. Also, keep in mind that while they are the experts in their field, you are a specialist in yours as well.

Screenshots

Secondly, take screenshots when possible. If you can show your IT personnel precisely what has gone wrong with your computer, they will be able to easily tackle the problem. If you can’t do that, try to replicate the problem in front of IT workers when they get to your desk. If certain actions, for instance, cause your computer to crash, perform those actions while your IT workers are present.

A Written Report

Finally, keep a written report of your issues. If you notice that the same issues are taking place when you check your messages, write this down in a notebook. Make a new entry every time the problem reappears. This, too, will help you communicate your computing issues with your IT personnel.

In the end, the most important thing is that you communicate as much detail as possible. This will help your team fix the problem so you can get back to work!

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