The IT Department: Not Coded Breakers

It is a given that you will need to get some assistance from your IT service provider at some time.  However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems.  When requesting IT support, know that they cannot read your mind, and it will help them to solve your problem if you are able to provide as much detailed information as possible in the initial request.  Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line Your company’s IT provider deals with countless requests a day.  Their greatest frustrations come when the requester does not give enough valuable information.  When you send them an email, you should first identify yourself, and tell them where you work.  If your computer is having problems, identify your machine by make and model. Provide them with as much detail as possible.  Simply saying “Help!!!!!!!!” in the request is far from helpful

The Connectivity of Devices

We have talked many times before about how the modern world is becoming more connected, with others and with the world as a whole. Device connectivity may make our lives much simpler by reducing breaks in our work. For example, if you are working on a document at work and want to continue on the commute home,  simply send it to your smartphone and use a voice transcription app to continue your work in the car.