Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.
The Google I/O event brings major executives, engineers, and platform developers together to talk about the latest features and developments. This year’s conference just ended, and it looks like consumers have plenty to look forward to.
What happened at Google I/O 2018?
While the primary focus of the Google I/O conference was on the developers, every tech enthusiast in the audience had the opportunity to see what the future holds for their favorite Google products and the upcoming Android P. This year’s developer conference focused on software and new mobile technologies that will be released later in the year.
At this year’s South By Southwest (SXSW) conference in Austin, Google created a Google Assistant Fun House to display the many features of its AI assistant platform. Apart from the basic tasks it can perform on a smarthome, Google wanted to flaunt some of its unique uses, including a beer vending system and a sock sorter.
As an entrepreneur, you understand how essential time is. There is always a need to come up with new processes or search for new technology to keep your office organized. If you use Windows 10, you already have an underutilized tool right in front of you.
Alexa, how’s the weather outside?
“Alexa, can you order me a pizza from Dominos?”
“Alexa, do you know Siri?”
These are just some of the questions you might enjoy asking Alexa on your smartphone now that Amazon has brought the voice control feature to the Android version of the app.
How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past.
According to several experts, Voice over IP (VoIP) phone systems are one of the top investments businesses make, and for good reason. The ability to call anyone from anywhere with an internet connection gives employees lots of flexibility. And with 2018 just around the corner, there will be new VoIP developments to look forward to.